Please thoroughly read your Welcome Email
which contains (especially for shared hosting accounts)
pertinent information to unlock the full functionality.
If you have not applied ALL info from the Welcome Email,
please kindly do not contact us, but first apply ALL its information.
While we usually answer tickets in minutes to a few hours,
it can sometimes take two business days to find the best solution.
We do resolve issues usually with the first answer.
Many requests are in fact non-issues, just undiscovered features!
Hence, please patiently allow at least 48 hours plus end of next
business day for us to reply to you after your latest ticket message,
especially considering time zones or if you wrote us after hours.
Keep in mind that abuse cases have the lowest priority and cost
enormous amounts of time, due to double checking and potential
legalities involved, it can take e.g. up to ten business days for a reply.
Please always first see
» our Knowledge Base
» our YouTube Videos
» the Support Database of your Control Panel
» Web Search results
» AI answers
before using the ticket system for support.
This will save you time, enable you to learn solution-relevant facts,
and empower you to quickly help yourself - now and in the future!
The above is applicable to all clients,
but especially LTD ones, please kindly understand.
Please kindly always reply via the ticket system,
and never by email (unseen/ignored for security reasons).
Thank you for your cooperation, we appreciate it very much indeed.
»»» Get help from our KB with 470+ articles
»»» Find solutions in our 200+ videos at https://www.youtube.com/@BonoHost
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Please kindly mind the ToS/AUP to avoid abuse due to e.g. Spam, Breach of
Copyright/Trademark, File Backup/Storage/Sharing, Adult Material, Phishing, etc.
Thank you!
