General

While we usually answer tickets in minutes to a few hours,
it can sometimes take two business days to find the best solution.

Hence, please patiently allow at least 48 hours plus end of next
business day for us to reply to you after your latest ticket message,
especially considering time zones or if you wrote us after hours.

Keep in mind that abuse cases have the lowest priority and cost
enormous amounts of time, due to double checking and potential
legalities involved, it can take up to ten business days for a reply.

Please always first see the Knowledge Base or Support Database
in your Control Panel or do a quick Web Search,
before using the ticket system for support.

This will save you time, enable you to learn many interesting things,
and empower you to quickly help yourself!

Thank you for your cooperation, we appreciate it very much indeed.

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